top of page

Refund Policy 

 

Last Updated: 29.07.2025

​

At YumContent.io, we are dedicated to providing high-quality services and ensuring complete satisfaction for our clients. We understand that sometimes our services may not meet your expectations, and we want to assure you that your investment is protected. This Refund Policy outlines our commitment to you regarding refund requests.

​

30-Day Money-Back Guarantee

​

We stand by the services we provide. Our 30-day money-back guarantee ensures that if you are not satisfied with the quality of our deliverables or if we fail to meet the agreed-upon service standards, you have the right to request a full refund.

​

Eligibility for Refund

​

To qualify for a refund under our money-back guarantee, you must satisfy the following conditions:

  1. Timeframe: You must make the refund request within 30 days of your purchase date.

  2. Quality of Deliverables: Your request must be based on dissatisfaction with the quality of the services provided, including but not limited to:

    • Insufficient quality of visual or audio content.

    • Failure to meet agreed specifications or project guidelines.

  3. Failure to Deliver Services: If we did not deliver services as promised in the agreement or service description, you may be eligible for a refund.

  4. ROI Concerns: If you believe that our services have not provided the expected return on investment (ROI), you must provide reasonable evidence supporting your claims.

 

How to Request a Refund

​

To initiate a refund request, please follow these steps:

  1. Contact Support: Reach out to our support team via email at support@yumcontent.io.

  2. Provide Necessary Information: Include the following details in your email:

    • Your account name and email address associated with the subscription.

    • The date of your purchase.

    • A clear explanation of your reasons for requesting a refund, including any supporting evidence (e.g., screenshots, reports, etc.) if applicable.

  3. Response Time: Our support team will acknowledge your request within 2 business days and may ask for additional details or clarification to assist in processing your request.

 

Review and Approval Process

​

  • Our team will thoroughly review your refund request based on the information provided and our records.

  • We may reach out for further clarification regarding your dissatisfaction to ensure we understand your concerns fully.

  • Refund requests will be evaluated and approved or denied based on the criteria outlined above within 5 business days.

 

Processing of Refunds

​

  • If your refund request is approved, we will process the refund within 7 working days.

  • The refund will be issued via the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.

 

Non-Refundable Situations

​

Please be aware that the following situations are not eligible for a refund:

  • Requests submitted after the 30-day guarantee period.

  • Dissatisfaction with services based on personal preference, not related to quality or performance.

  • If you have already used any services or content produced under your subscription prior to requesting a refund.

 

Contact Us

​

We value your feedback and aim to continuously improve our services. If you have any questions, concerns, or need further clarification regarding our refund policy, please do not hesitate to contact our support team:

​

bottom of page